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If a product you have received is faulty, Orïelle will happily replace the item for you.

EARRINGS cannot be exchanged or returned due to a change of mind for health reasons.

If you have a change of heart on a product that has not been worn or damaged within 30 days of purchase, you may send it back and either exchange or receive a shop credit.

As Orïelle is sustainably made to order please give us 2-3 days to ship your item. Once shipped you will receive an Australian Post tracking number.

All shipments from Orïelle will be sent with tracking and need a signature.

Due to the nature of the materials used at Orïelle, such as semi-precious gemstones and a range of genuine fresh water pearls – slight variations in colour, shape and texture may occur. These are natural imperfections and variations which comes with the beauty of using one of kind materials. Each is unique, just as you are.

All Orïelle jewellery is hand crafted from high quality materials and designed for regular wear. To sustain longevity, I do recommend avoiding contact with harsh chemicals including pool chlorines and skin creams/perfumes as this can lesson your jewellery’s lifespan.  After exercise, ocean activity and contact with lotions etc be sure to give your jewellery a good clean in soapy water (dish liquid and warm water), water rinse, dry and polish. Included in your purchase is a polishing cloth to bring your pieces back to their original state.  With this care your pieces will last years.

Gold-filled is a high quality, durable material made by bonding a thick layer of gold to a base metal core (brass/stainless steel).  It contains 100 times more gold than gold-plated jewellery, making it far more resistant to tarnish, wear, and fading.  Gold-Filled pieces can last for years, even with daily wear, and are a great alternative to solid gold at a far more affordable price.